Guest directory
On your arrival day, check-in time is from 14:30 onwards.
On your departure day, you are kindly requested to vacate your room by 11:30 AM and settle the bill at the front desk.
LUGGAGE
Should you need assistance carrying your luggage, please call the reception desk (Tel 111) and we will ask a porter to help you.
In case you prefer to live in the afternoon, you can leave your luggage in the hallway next to the front desk. Be advised though, that the hotel declines all responsibility in case of damages and/or loss of your luggage.
The hotel has a nice and airconditioned restaurant as well as a bar, both located on the ground floor.
RESTAURANT OPENING HOURS
Breakfast 07:00 - 10:00
Dinner 19:00 – 21:30
The bar opening hours are 09:00 am-11:00 pm.
Weather permitting, the garden terrace operates the same hours as the bar.
It is not allowed to smoke in the dining room and at the bar.
Gluten-free dishes available.
ROOM SERVICE
It is possible to order room service for meals during the restaurant's opening hours. Outside these hours, we gladly serve drinks.
12ZERO4 RESTAURANT
70 meters from the hotel, there is the 12Zero4 Restaurant, open Monday to Saturday from 07:30 to 18:00/19:00.
Recommended for light, quick lunches and afternoon coffee and aperitifs.
TAKE AWAY
We prepare take-away bags including sandwiches, drinks, fruit, chocolate, and napkins. Prices vary from CHF 16 to CHF 22, depending on the chosen content.
For more information, please ask the front desk or your baiter/tress. For reasons of hygiene and freshness, we prepare all sets in the morning, so please order your bags the preceding evening before 08:00 PM.
Thank you.
Gluten-free dishes available.
POSTCARDS / LETTERS
Stamps are sold at the front desk. We gladly send all your letters and postcards, as well as parcels.
ELECTRICITY
The voltage in Switzerland is alternate 230V with a frequency of 50Hz. We have some plugs to allow your appliance to be used in the room.
We cannot be held responsible for damages to your appliances caused by the different electric currents, even if used with a transformer.
VALUABLES
We request that jewelry and large sums of money are deposited in our hotel safe. We wish to inform you that we can only be held responsible for valuables that are not deposited up to a total of CHF 1'000 per room.
PETS
They are welcome.
Supplement of CHF 15 per night. On request we provide towels.
Pets are not allowed inside the restaurant. In summer, on the terrace, yes.
DOG PARK: Tassino Park
The room is cleaned every day by 15:00. However, if you do not wish the room to be cleaned or want to avoid being disturbed, you can place the "do not disturb" tag on the handle outside the door. Please note that if the 'do not disturb' tag is removed after 15:00, the room will not be cleaned.
BABY BED
We have some baby beds. Please ask for one at the reception desk, if you need it.
WOOL BLANKET / EXTRA HEATER
If you should feel cold, you find an extra wool blanket in your closet, or you can ask the front desk for additional electrical heating.
WATER KETTLE
In the room, you will find a kettle with coffee, tea, and sugar. They are at your disposal for free. A bottle of mineral water is also offered by us.
Tap water is potable and of excellent quality.
Other drinks can be ordered at the bar.
WAKE-IP SERVICE
Please dial 111 on your room phone and ask for your wake-up service.
HYGIENE ARTICLES
The following articles can be asked free of charge at the front desk:
- Toothbrush and toothpaste
- Disposable shaver
- Slippers
- Sanitary napkin
- Elastic bandage
PILLOW MENU
Only a few words regarding your head: to rest well, we have created a pillow menu from which you can choose, depending on your sleeping habits. We hope to have so thought of everything, for you to have a clear head for a relaxing holiday.
- Additional soft pillow, 50 x 50 cm
- Additional supportive pillow, 80 x 60 cm
- Orthopedic pillow
- Neck roll, 40 x15 cm
- Synthetic pillow
Your room is equipped with a Zodiac phone, which is directly connected to the hotel's central unit. This phone is as easy to use as the one you have at home.
Pick up the receiver, select the phone number, and follow a few rules:
- To call outside the hotel press 0 + desired number
- To call another room press the room number
- For information at the front desk dial 111
- For the phone directory of Swisscom dial 0, 1811
For a fee
WIFI
Wi-Fi: Federale
Login: Please use your social media account
Or register with: First and Family Name, Room number, e-mail address
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Tap water is drinkable without any danger to your health. It is of very good quality with balanced mineralization.
Hardness (°fH) 5 - 13
Class of hardness: very soft, soft
Characterization: little aggressive, balanced
Mineralization 84 - 197 mg/L
REDUCTION OF CO2 EMISSIONS BY MORE THAN 57% THANKS TO THE TECHNOLOGICAL ADVANCEMENT
During the total rehabilitation of the ground floor and the heating plant during winters 2017-2018 and 2018-2019, we installed 3 large stratified heat accumulators. Thanks to this equipment, the rehabilitation resulted in a substantial lowering of operating temperatures. The three accumulators each have their temperature level so that each optimizes the performance of the heat source from which it draws: the hottest is heated by the gas boiler, the second by heat recovery from room air conditioning, and the coldest recovers heat from the compressors of refrigerators and freezers.
DOMESTIC HOT WATER
Domestic hot water is produced through an instantaneous heat exchanger. The system makes it possible to keep the quality of incoming cold water intact, avoiding the need to store it in the kettle for a long time. So, drinking water is heated only when it is needed thus excluding any risk of legionella.
Our hotel is committed to becoming more eco-friendly and reducing the environmental impact of its activities. For this reason, we offer our guests the opportunity to collaborate in this initiative by choosing whether or not to change their towels during their stay. If you want the towels to be replaced, leave them in the shower or bath; if you think they can be reused, leave them hanging. In this way, you can help reduce the consumption of water and chemicals needed for washing towels. We thank you for your help in protecting the environment and wish you a pleasant stay.